Terms and Conditions
Last updated on February 3, 2016
In these Terms:
means drafts, proofs, wireframes and other items to which Bigkid seeks the Customer’s approval on an interim or final basis;
means all IPR, materials, artworks (in print or in digital form), including but not limited to, Adobe InDesign files, Photoshop PSD’s and Adobe Illustrator files; software (including source code), that Bigkid designs, develops or originates, along with any hardware or associated infrastructure that Bigkid owns or uses under license, in providing the Services and/or creating the Deliverables;
means Bigkid Agency Ltd, a company registered and located in the United Kingdom and located at Bourne House, 475 Godstone Road, Whyteleafe, Surrey CR3 0BL. “Business Day” means a day other than Saturday, Sunday or a day on which banks are authorised to close in London;
means a) in relation to Bigkid: all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by Bigkid, its employees, agents, consultants or subcontractors, to the Customer and all information concerning the Background provided to the Customer by Bigkid; and b) in relation to the Customer: any confidential information concerning the Customer’s business or its products which is not otherwise in the public domain.
means the company named or addressed in the Statement of Work.
means all IPR owned by or licensed to the Customer;
means all documents, materials, data and information within the control of the Customer and relevant to Bigkid’s provision of the Services;
means all documents, reports, other materials (including, without limitation, all audio, visual or physical materials and software), data or information created exclusively for the Customer by Bigkid under this Agreement and required to be delivered to the Customer;
means costs reasonably incurred by Bigkid, or persons employed or engaged by Bigkid in connection with the Services for accommodation, food, travel and any other ancillary expense, and the cost of any materials and the cost of services reasonably and properly procured by Bigkid from third parties in the provision of the Services;
means any and all trade marks, service marks, domain names, copyright, moral rights, rights in design, know-how, confidential information and, without limitation, all or any other intellectual property rights whether or not capable of registration, whether registered or unregistered and including all applications (and rights to apply) for such rights and all similar or equivalent rights or forms of protection whether subsisting in the United Kingdom or any other part of the world together with all or any goodwill relating thereto;
means the price payable for the provision of the Services; “Project” means the project described in the Statement of Work;
means services to be provided by Bigkid under a Statement of Work; and
“Statement of Work”, or “Order” (the two terms have the same meaning throughout)
means the written statement describing the Project for the provision of the Services agreed in accordance with clause 4. The statement may take the form of a physical or online document or email. The Statement of Work or Order is an agreement between the Customer and Bigkid, subject to these terms and conditions (the “Terms”; together with the terms and conditions within the Statement of Work or Order, and each exhibit or schedule attached hereto or incorporated herein by reference, the “Agreement”).
This Agreement constitutes the sole and entire agreement of the parties, and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral, with respect to the subject matter hereof. Unless expressly stated in the Statement of Work or Order, these Terms prevail over any terms or conditions contained in any other documentation and expressly exclude any of Customer’s general terms and conditions of sale or any other document issued by Customer in connection with this Agreement.
1.1 In this Agreement:
1.1.1 the clause headings are for convenience only and do not affect its construction;
1.1.2 words denoting the singular include the plural and the other way round;
1.1.3 words denoting the neutral include each gender; and
1.1.4 general words shall not be given a restrictive meaning by reason of their being preceded or followed by words indicating a particular class or examples of acts, matters or things.
1.2 In this Agreement, unless otherwise specified or the context otherwise requires, a reference to:
1.2.1 a person is to be construed to include a reference to any individual, firm, partnership, company, corporation, association, organisation or trust (in each case whether or not having a separate legal personality);
1.2.2 a party is a reference to a party to this Agreement;
1.2.3 a document, instrument or agreement (including, without limitation, this agreement) is a reference to any such document, instrument or agreement as modified, amended, varied, supplemented or novated from time to time;
1.2.4 a recital, clause or schedule is a reference to a recital to, a clause of, or a schedule to this Agreement (and a reference to this Agreement includes its recitals and schedules); and
1.2.5 writing shall include any method of reproducing words in a legible and permanent form.
2.1 The Customer shall purchase Services from Bigkid from time to time on the terms and conditions of this Agreement and in each case in accordance with a Statement of Work.
2.2 Each Statement of Work shall be a separate agreement governed by the terms of the Statement of Work and this Agreement.
2.3 Each Statement of Work will continue until the Project is completed in accordance with the Statement of Work, unless this agreement is terminated in accordance with clause 15, at which point the Statement of Work will terminate automatically.
2.4 The Terms will remain in force for 12 months from and including the date of agreement to the Statement of Work and will be automatically renewed on a yearly rolling basis unless Bigkid terminates the Agreement by giving at least one month’s written notice to the Customer to expire on the Expiry Date or on any anniversary of the Expiry Date.
3. Statement of Work
The parties shall agree to and execute a Statement of Work
3.1 The Statement of Work shall be agreed in the following manner:
3.1.1 Following the submission or discussion of a brief by the Customer, Bigkid shall compile a concise Statement of Work, detailing the work to be carried out, the associated costs and timelines and where appropriate, the roles and responsibilities of Customer and Bigkid. The Statement of Work may take the form of a simple email (including the words “statement of work” in the subject header), or an online or offline document.
3.1.2 Bigkid shall submit the Statement of Work to the Customer for approval
3.1.3 Customer shall agree the Statement of Work, at which point it shall become subject to this Agreement.
3.2 Bigkid shall be entitled to charge for the preparation of the Statement of Work on a time and materials basis in accordance with clause 12, but only with prior written approval from the Customer.
3.3 Once the Statement of Work has been agreed, no amendment shall be made to it except in accordance with clause 24.
3.4 In the event of any conflict or inconsistency between the terms of this Agreement and the relevant Statement of Work, the terms of the Statement of Work will prevail.
3.5 If the Customer requests Bigkid to perform any services in the absence or in advance of a Statement of Work, this Agreement will nevertheless apply, unless the parties agree in writing otherwise.
3.6 The Customer may request Bigkid to provide services additional to those specified in the Statement of Work. The Customer shall do so in accordance with clause 8, but whether or not it does so this Agreement will nevertheless apply.
4. Supply of Services and Co-operation
4.1 Bigkid shall perform the Services with reasonable skill and care, subject to the Customer’s compliance with this Agreement and the relevant Statement of Work.
4.2 Bigkid may perform any of its obligations or exercise any of its rights under this Agreement or any Statement of Work itself or through any other person.
4.3 The parties shall co-operate with each other in all matters relating to the Services.
4.4 The Customer agrees that Bigkid’s timely performance and delivery of the Deliverables is contingent upon Customer’s timely and effective performance of its responsibilities, decisions and approvals, and failure by the Customer to meet its obligations under this Agreement may have a significant impact on costs and timelines. Bigkid may rely on all decisions and approvals of Customer.
4.5 The Customer shall nominate and notify Bigkid of a primary and secondary technical contact at the Customer to liaise with Bigkid within 14 days of a Statement of Work being signed in accordance with clause 3.1.3.
5. Customer Materials
5.1 Unless clearly stated in a Statement of Work, the Customer shall at its own expense provide Bigkid with all Customer Materials reasonably requested by Bigkid for the purpose of providing the Services in a timely manner, and in sufficient quality to meet Bigkid’s requirements (plus an allowance for reasonable spoilage), and grant Bigkid a sufficient licence to use all Customer Materials for that purpose.
5.2 The Customer shall supply or provide access to Bigkid to all Customer Materials in accordance with Bigkid’s recommended specifications and formats and ensure any such information provided is accurate in all material respects.
5.3 Bigkid may reject any Customer Materials which Bigkid reasonably considers to be unsuitable. Bigkid may charge for any additional time and costs incurred if materials supplied by the Customer are found to be unsuitable or unfit for their purpose.
6.1 The Customer shall, whenever reasonably requested to do so, review Approval Items and respond promptly to Bigkid.
6.2 The Customer’s response shall be clear and unequivocal as to whether or not it approves any Approval Item and, where approval is declined, shall indicate what alterations are required. The Customer’s response shall be in writing or other permanent form.
6.3 Notwithstanding clause 6.2, Bigkid shall always be entitled to rely on oral or other modes of communicating a response.
6.4 Bigkid shall be entitled to regard any person purporting to respond to it on the Customer’s behalf as being duly authorised.
6.5 The Customer shall pay for all Approval Items. Only the price for the first Approval Items shall be included in any estimate or quotation unless otherwise expressly agreed.
7.1 The Customer may request alterations to any Statement of Work at any time by written notice to Bigkid, and Bigkid shall be entitled to additional time to complete the Services and additional payment reflecting the changed circumstances.
7.2 If the Customer requests a change to any Statement of Work, Bigkid shall, if so requested by the Customer, within a reasonable time, provide a written estimate to the Customer of:
7.2.1 the likely time required to implement the change; and
7.2.2 any necessary variations to Bigkid’s charges arising from the change.
7.3 If the Customer wishes Bigkid to proceed with the change, Bigkid has no obligation to do so unless and until the parties have agreed the necessary variations to its charges, the Services and any other relevant terms of this agreement to take account of the change.
7.4 Bigkid may, from time to time and without notice, change the Services in order to comply with any applicable legal requirements from time to time, provided that such changes do not materially affect the nature, scope of, or the charges for the Services. Bigkid may, from time to time and subject to Customer’s prior written consent, which shall not be unreasonably withheld or delayed, change the Services, provided that such changes do not materially affect the nature or quality of the Services and, where practicable, it will give the Customer at least one month’s notice of any change.
7.5 Bigkid may charge for the time it spends assessing a request for change from the Customer on a time and materials basis in accordance with clause 11.
7.6 Any alterations requested by the Customer shall be subject to an additional charge. Where composition, layout, style and typeface are left to the judgement of Bigkid or any appropriate third party, the Customer shall pay an additional charge for any alterations made by the Customer.
7.7 Whenever the Customer requests an alteration, it shall give Bigkid the opportunity to have the altered Approval Items approved by the Customer. Bigkid shall have no responsibility for alterations requested by telephone by the Customer or in any other situation where the Customer insists on Bigkid proceeding without such specific approval.
8.1 If any correction is required (either due to a mistake by Bigkid or otherwise), the Customer shall return Approval Items to Bigkid for Bigkid to make the necessary corrections. Where a correction is required due to a mistake by Bigkid, its agents, subcontractors, consultants or employees, Bigkid shall be responsible for the costs of making the necessary correction. Where a correction is required due to an act or omission of the Customer, its agents, subcontractors, consultants or employees, the Customer shall be responsible for the costs of making the necessary correction.
8.2 If the Customer undertakes corrections itself, it shall do so at its own risk and cost.
9. Preliminary Work
Unless otherwise agreed, the Customer shall pay for all work produced by Bigkid, whether experimentally or otherwise, at the Customer’s request.
10. Third Party Services
10.1 Where, in the course of the Services, Bigkid instructs a third party at the request or with the approval of the Customer to provide goods or services directly or indirectly for the Customer’s benefit, it does so as agent for the Customer. Bigkid shall not be responsible for the goods or services provided by that third party, including without limitation the delivery, timing of delivery, quality or accuracy of the same.
11. Price and Payment
11.1 The Customer shall pay for the provision of the Services and any other services provided under this Agreement in connection with a Statement of Work on a time and materials basis, time charges being based on those set out in the relevant Statement of Work. The rates may be increased for work lasting more than 12 months and Bigkid may vary the rates by giving not less than one month’s notice in writing to the Customer. Unless otherwise specifically agreed in the Statement of Work, any Price given in a Statement of Work is merely Bigkid’s good faith estimate.
11.2 Except where hourly rates are specified in the relevant Statement of Work, the price and any charges for any preliminary work under clause 11 shall be calculated and paid by the Customer in accordance with Bigkid’s standard rates, as amended from time to time by Bigkid.
11.3 All estimates and other price or cost indications are given on the basis of Bigkid’s charges and Disbursements as at the date of the Statement of Work and are subject to change. Estimates and cost indications, wherever given, are Bigkid’s best good faith estimates, and are not a guarantee to provide the Services for the estimate unless otherwise expressly stated.
11.4 Even if Bigkid agrees to a fixed price, it shall be entitled to charge additional sums in the circumstances described in clause 6 to 10 above (inclusive), if there is delay or any change in instructions on the part of the Customer, or if third party Disbursements are higher than anticipated.
11.5 The Price and any amounts stated in this Agreement and in any relevant Statement of Work are stated exclusive of Disbursements and any applicable value added or sales tax, which shall be paid by the Customer in addition.
11.6 The Customer shall pay all amounts invoiced to it within 30 days of the date of issue of the invoice.
11.7 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Bigkid on the due date, Bigkid may:
11.7.1 charge interest on such sum from the due date for payment at the annual rate of 3% above the base lending rate from time to time of Barclays Bank Plc accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and the Customer shall pay the interest immediately on demand; and
11.7.2 suspend all Services, including the provision of any hosting services, until payment has been made in full.
11.8 Time for payment shall be of the essence of this agreement.
11.9 All sums payable to Bigkid under this agreement shall become due immediately on its termination, despite any other provision. This clause 10.9 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.
11.10 The Customer shall keep all pricing details confidential.
11.11 If Bigkid agrees to vary the Services or to provide additional services, the Customer shall pay for the varied or additional work at Bigkid’s standard rates at the time of provision of the services in question, unless otherwise agreed at the time.
12. Rights and Deliverables
12.1 Bigkid retains and reserves all rights, ownership, title and interest in the Background. No licence is given, or transferral of ownership granted, in relation to it unless stated otherwise in a Statement of Work and such licence or transferral of ownership is contingent on payment in full.
12.2 The Customer Materials shall remain the property of the Customer.
12.3 Bigkid shall have exclusive possession of Deliverables for so long as it requires them in order to provide Services and so long thereafter as any amount remains unpaid under this Agreement.
12.4 Property in Deliverables as physical items shall be transferred to the Customer upon delivery, provided that all amounts have been paid under this Agreement.
12.5 Bigkid shall license the Customer to exploit the Deliverables, to the extent and for the purpose and scope of use contemplated by this Agreement and the Statement of Work, upon their delivery, provided that all amounts have been paid under this Agreement.
12.6 The Customer shall:
12.6.1 bear sole responsibility for all content broadcast, published or distributed in any form whatsoever using the Background in relation to the Services;
12.6.2 notify Bigkid in writing at least 30 days prior to any proposed change to production/publishing schedules;
12.6.3 obtain all necessary and appropriate permissions from any contributors or other third parties to broadcast or publish the content; and 12.6.4 ensure that nothing in the Customer’s Materials infringes the copyright or any other IPR of any third party.
12.6.4 if, during the course of any engagement with Customer, Bigkid is required by Customer, to incorporate source code or object code from third parties into a product or service, Customer acknowledges that Bigkid is not the author of such code and consequently, Bigkid assumes no liability for the security of the code, or its performance.
13.1 Any date provided by Bigkid for the supply of Services or the delivery of the Deliverables is merely Bigkid’s best good faith estimate of the supply or delivery date.
13.2 Time shall not be of the essence for the provision of the Services or delivery of the Deliverables.
13.3 Should expedited delivery be agreed and necessitate overtime or other additional cost, Bigkid may make an extra charge.
13.4 Delivery of work shall be accepted when tendered to the Customer or on notification that the work has been completed. Bigkid may make delivery contingent on prior payment.
14.1 Each party shall have the right to terminate this Agreement if the other:
14.1.1 goes into liquidation, becomes insolvent or has an administrator, receiver, administrative receiver or similar officer appointed in respect of all or part of its undertaking (or is the subject of a filing with any court for the appointment of any such officer); or
14.1.2 commits a material breach of this Agreement which is not remedied within 30 days of receipt of a notice from the other party specifying the breach and putting the defaulting party on notice of the non-defaulting party’s intention to terminate this Agreement if such breach is not remedied.
14.2 Bigkid shall have the right to suspend its performance under this Agreement if the Customer fails to make any payment in accordance with clause 11, and shall have a lien on all Customer Materials until such time as all payments are discharged in full. Bigkid shall be entitled on the expiration of 14 days’ notice to dispose of such Customer Materials and of Deliverables as it sees fit and to apply any proceeds towards such debts.
15.1 This clause 15 sets out Bigkid’s entire aggregate financial liability for loss and damage suffered by the Customer resulting from any breach of this Agreement or other legal wrong (including contractual and tortious liability for negligence) by Bigkid connected in any way with the Services or the Deliverables.
15.2 The total amount payable by Bigkid in respect of loss or damage suffered by the Customer arising as a result of any breach of this Agreement Work or other legal wrong (including, without limitation, negligence) by Bigkid in connection with Services in any period of 12 months commencing on the date of Contract or any anniversary of it shall be the aggregate of the total amount paid plus unpaid sums agreed to be paid to Bigkid by the Customer in respect of Services provided or to be provided during that 12 month period.
15.3 The total amount payable by Bigkid in respect of loss or damage suffered by the Customer arising as a result of any breach of this Agreement or the Statement of Work or other legal wrong (including, without limitation, negligence) by Bigkid in connection with any services other than Services in any period of 12 months commencing on the date of Statement of Work or any anniversary of it shall be the aggregate of the total amount paid plus unpaid sums agreed to be paid to Bigkid by the Customer in respect of those Services provided or to be provided during that 12 month period.
15.4 Bigkid shall in any event have no liability for indirect or consequential loss or damage, loss of income or revenue, loss of business, loss of profits or contracts, depletion of reputation or goodwill, or waste of management or office time however arising, and even if Bigkid could have foreseen the loss or the possibility of it was brought to Bigkid’s attention.
15.5 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement, except where repeated as express term in this Agreement.
15.6 This does not limit Bigkid’s liability for death or personal injury resulting from negligence, for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by Bigkid or for any liability incurred by the Customer as a result of any breach by Bigkid of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
15.7 The Customer shall indemnify Bigkid without limitation against all liability, loss, damages, costs and expenses (including legal expenses) awarded against or incurred or paid by Bigkid as a result of or in connection with any claim for libel, trade libel or similar wrong, infringement of any copyright, trade mark right or other IPRs or breach of any relevant press, public relations, marketing, sales promotion, market research, advertising or other applicable code or law anywhere in the world arising from or relating to any Customer Materials or its content or any other material which the Customer requests Bigkid to use or commission for the purposes of this Agreement.
16.1 Each party shall keep in strict confidence the Confidential Information of the other and use it only for the purposes of exercising its rights and fulfilling its responsibilities under this Agreement. This shall not include information that is in or enters the public domain, unless it enters the public domain through the act or default of the Customer.
16.2 Either party may disclose the other party’s Confidential Information:
16.2.1 to its employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out it’s obligations under this agreement; and
16.2.2 as may be required by law, court order or any governmental or regulatory authority.
16.3 Each party shall ensure that its employees, officers, representatives, advisers, agents or subcontractors to whom it discloses such information comply with this clause 17.
17. License to use IPR
17.1 Customer hereby grants to Bigkid a non-exclusive, non-transferable, royalty-free, worldwide licence to use the Customer IPR in connection with the performance of the Services.
17.2 Bigkid recognises and acknowledges that the use of any Customer IPR shall not confer upon Bigkid any proprietary rights in or to the Customer IPR nor shall Bigkid claim any right, title or interest in any Customer IPR, except the right to use the Customer IPR pursuant to the terms and conditions of this Agreement. Bigkid shall not register or attempt to register any Customer IPR or any trade names, trade marks or service marks confusingly similar thereto.
17.3 The Customer warrants that use of the Customer Materials by Bigkid does not infringe any third party’s IPR and shall indemnify Bigkid fully and effectively from and against all claims of infringement of third parties’ IPR in connection with the use of the Customer Materials in the provision of the Services and any other services provided under this Agreement.
Bigkid may at the express request of the Customer agree to retain an offline electronic archive of Customer Materials to which the Customer may be given access, for which Bigkid shall be entitled to charge a fee in accordance with its standard rates from time to time or as may otherwise be agreed. If Bigkid agrees to do so, this shall be regarded as part of the Services and (without limitation) clause 14 above shall apply. Bigkid’s obligation to maintain any such archive under any such agreement shall never exceed twelve (12) months from the date of the agreement unless a different period is expressly stated in the agreement. At the end of that period Bigkid may destroy the archive unless the Customer arranges promptly to collect it and pays both parties’ costs in effecting this. The Customer agrees that it will at all times retain its own master copy of any materials archived by Bigkid to ensure that it can readily replace any material held on Bigkid’s archive.
19.1 Any notice required or permitted to be given by either party to the other under this Agreement shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
19.2 Any such communication will be deemed to be served:
19.2.1 if personally delivered, at the time of delivery and, in proving service, it shall be sufficient to produce a receipt for the notice signed by or on behalf of the addressee;
19.2.2 if by letter, at noon on the Business Day after such letter was posted (or, in the case of airmail, five Business Days after such letter was posted) and, in proving service, it shall be sufficient to prove that the letter was properly stamped first class (or airmail), addressed and delivered to the postal authorities;
19.2.3 if by facsimile transmission, at noon on the Business Day after the day of transmission and, in proving service, it shall be sufficient to produce a transmission report from the sender’s facsimile machine indicating that the facsimile was sent in its entirety to the recipient’s facsimile number; and
19.2.4 if by email, at noon on the Business Day after such message was sent and, in proving service, it shall be sufficient to produce a computer print out indicating that the message was sent to the recipient’s email address.
20. No Partnership
Nothing in this Agreement shall constitute or create or be deemed to constitute or create a partnership or employer/employee relationship between the Customer and Bigkid.
In the event that any provision (including any distinct sub-condition) of this Agreement is held to be illegal, invalid, void or unenforceable, it shall be severed from the remaining provisions of this Agreement which shall continue in full force and effect.
Failure or neglect by either party to enforce any provision of this Agreement or the Statement of Work shall not be construed as or deemed to be a waiver of that party’s rights under this Agreement and shall not prejudice that party’s rights to take subsequent action.
23. Entire Agreement
This Agreement along with the relevant Statement of Work contains the entire agreement between the parties in relation to the purchase by the Customer of the Services specified in any Statement of Work. It supersedes any prior agreements, representations, arrangements or undertakings in relation to such subject matter, provided that nothing in this clause 24 shall exclude or limit liability for fraudulent misrepresentation.
No variation of this Agreement or any Statement of Work shall be effective unless made in writing and signed by an authorised signatory on behalf of each of the parties.
25. Force Majeure
25.1 Performance of this Agreement is subject to such variation as Bigkid may find necessary as a result of any act or omission of the Customer, its agents, subcontractors, consultants or employees and if Bigkid’s performance of its obligations under this Agreement is prevented or delayed by reason of such acts or omissions Bigkid shall not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay.
25.2 Performance of this Agreement is subject to such variation as Bigkid may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, war, strike, lockout or other labour dispute, fire flood, drought, legislation or other cause (whether of the foregoing classes or not) beyond Bigkid’s reasonable control.
26. Third Parties
This Agreement is made for the benefit of Bigkid and the Customer and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
Except as follows, neither party may assign the benefit of this Agreement. Bigkid may assign the benefit of this Agreement as part of a sale of its business or a substantial part of it. In these circumstances the Customer shall, at the request and cost of Bigkid, enter into a novation agreement concerning this Agreement and any Statement of Work with Bigkid and the assignee.
28.1 This Agreement and the Statement of Work, and all disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with English law.
28.2 In relation to any legal action or proceedings arising out of or in connection with this Agreement or the Statement of Work, each of the parties irrevocably submits to the non-exclusive jurisdiction of the English Courts and waives any objection to such proceedings in the English Courts on the grounds of venue or on the grounds that such proceedings have been brought in an inappropriate forum.